Refund policy

Return & Refund Policy – Louvé Cosmetics

At Louvé Cosmetics, we strive for complete satisfaction with every order. If for any reason you are not satisfied with your purchase, we are happy to assist you. Below you will find our return procedure and the corresponding conditions.

Common Reasons for Returns and Solutions

Late Delivery
Has your order arrived later than the promised delivery time (21 days)? In that case, you will receive compensation of €7.

Defective Product or Manufacturing / Quality Issue
If the product is defective or has a manufacturing fault, we will send you a replacement product free of charge.

Wrong Item Ordered
You may exchange or return the product, but return shipping costs will be at your own expense.

Changed Your Mind
You no longer wish to keep the item? No problem – you may return or exchange it. Please note that return shipping costs are the responsibility of the customer.

Incorrect or Incomplete Item Received
Did you receive the wrong item or is something missing? We will send you a new item free of charge or refund the return shipping costs if you return the incorrect product.

Damaged Package Upon Arrival
Was your package damaged during transport? No worries – we will send you a replacement product free of charge.

Error in Shipping Details
Please check your address carefully before completing your order. If you made a mistake, contact us as soon as possible so we can correct the information in time.

Other Reason
Please mention this in the notes or contact us directly – we will find a solution together.

How to Submit a Return

1. Contact Us
Send an email within 60 days of receiving your order including your order number and the reason for the return to:
📧 info@louve-cosmetics.com

2. Confirmation & Return Address
Our customer support team will confirm your return and provide you with the correct return address.
(Please note: if we do not receive any further message from you within 14 days, the approval will expire.)

3. Prepare the Return
Pack the product securely in the original packaging, including all accessories provided.

4. Send the Return
Send the package to the provided address and share the tracking information with our team.

5. Refund
Once we receive and inspect the returned item, we will refund the purchase amount within 5 business days via the original payment method.

Non-Returnable Items

  • Pre-orders

  • Used or damaged items that are no longer in their original condition

  • Promotional items or special offers such as 1+1 free

Returns from such promotions are possible but limited to a maximum of 3 products per customer to ensure fair inventory management.

Product Damaged Upon Delivery

If your product was damaged during shipping:

  1. Take clear photos of the defect on a flat surface, including the shipping label.

  2. Send these together with a short description within 5 days to:
    📧 info@louve-cosmetics.com

You will receive a replacement product free of charge.
If a second defect occurs, you will receive a full refund.

Additional Information

📧 Contact: If you have any questions, please email us at info@louve-cosmetics.com

📅 Availability: Monday to Friday during regular business hours.

📦 Please note: Returns without prior approval will not be accepted.

Thank you for trusting Louvé Cosmetics. We appreciate your order and will do everything we can to ensure your satisfaction.