Shipping policy
Shipping Policy – Louvé Cosmetics
At Louvé Cosmetics, we ensure that your order arrives safely, insured, and on time. We are committed to providing a smooth and worry-free delivery experience for every customer.
Shipping Information
Every order placed with us goes through a structured and efficient process:
🕒 Order Processing (1–2 business days)
Once your order is placed, we review your details, perform a quality check, and prepare your package for shipment.
🚚 Estimated Delivery Time: 3–7 business days
From the shipping date, the average delivery time is 3 to 7 business days.
Please note: During holidays or busy periods (such as Christmas, Black Friday, or promotional campaigns), slight delays may occur. Customs inspections or external factors may also affect delivery times.
Shipping Costs
Standard Shipping (with tracking): Free on every order
Insured Delivery: Automatically included for additional protection during transit.
Shipping Insurance Policy
Every order is automatically shipped with shipping insurance, ensuring that your package is protected against loss, damage, or theft during transportation.
What is covered by our insurance?
✔ Loss of the package during shipping
✔ Damage to the product during transport
✔ Theft during delivery
What is not covered?
✘ Delivery delays (e.g., due to holidays or high demand)
✘ Damage that existed before shipping
✘ Indirect damages or consequential costs
How to Report an Issue
Damaged products:
Contact us within 7 days after delivery at
📧 info@louve-cosmetics.com
Please include clear photos of the damage.
Lost packages:
Please report the issue within 14 days after the expected delivery date.
📌 Please note: Shipping insurance is non-refundable, even in the case of cancellations or returns.
Order Changes or Cancellations
As we begin processing orders immediately, changes or cancellations are not possible once the order has been placed.
Please make sure to review your order details carefully before completing your purchase.
Questions?
📧 Feel free to contact us anytime at
info@louve-cosmetics.com
Our support team will be happy to assist you.
